~~ Shop is currently open for RTS only ~~ RTS will be Restocked on August 21st! ~~ Sign up for the Newsletter or join our Facebook Group for RTS dates and times ~~ TAT for RTS is approximately 5 business days or under ~~ TAT for the June 15th through June 19th Pre-Orders is approximately 10 to 55 business days ~~ Shipping to U.S. is a flat rate of $7.50 ~~

Shipping, Ordering, TAT, Info

Shipping:

  • Shipping to the U.S.A: Shipping is a flat rate of $7.50 for any size order. We ship USPS Priority Mail, tracking and insurance included. We will send you an email with your delivery tracking number when your order ships.
  • Shipping to Canada: We ship USPS First Class or Priority Mail, tracking and insurance included. The shopping cart will charge an estimated shipping price. Your final shipping cost will be based on actual shipping costs. When your order ships, we will send you an email with your delivery tracking number. Because Canadian customers pay actual shipping, they will receive a 5% discount on product purchased. The discount and any shipping adjustments will be refunded or invoiced when your order is ready to ship.  For an exact quote on orders over $250, feel free to inquire at info@destinationwax.com
  • Shipping direct to the United Kingdom via Transglobal Express: Shipping is arranged and paid for by customers through Transglobal Express (https://www.transglobalexpress.co.uk/).  This is independent of Destination:WAX.  The Shopping Cart will charge zero for shipping. When your order is ready, we will send you an email with the information for your Transglobal Express booking. This will include package dimensions, package weight, pickup location/phone number/email, and available pickup dates. Once you pay for your booking, email your shipping documents to info@destinationwax.com.  Because Transglobal Express customers pay actual shipping, they will receive a 5% discount on product purchased. The  discount will be refunded prior to your order shipping. 
  • International: For shipping to other countries and for a U.K. option other than Transglobal Express, we can ship to a U.S. address if you use a mail-forwarding service such as myMallBox (https://www.mymallbox.com/) or if you can provide a Transglobal Express type of shipping option for your country. The Destination:WAX Shopping Cart will charge the U.S. flat rate of $7.50. The mail-forwarding service is independent of Destination:WAX and will charge an additional, separate shipping fee.
  • If you are concerned about packages being left outdoors, you can add “Hold at Post Office for Pick Up” to your shipping address.
  • We ship from Ivoryton, Connecticut, U.S.A.
  • We are not responsible for any duties, taxes, customs, or broker fees that may be assessed on international shipments. Customers assume all responsibility for any of these or other additional fees that may be incurred.
  • We are not responsible for packages that are lost, stolen, or damaged once they have been accepted by USPS or other carriers, however, all USPS orders are insured for damage incurred by the USPS.

 

Orders:

  • Sales Tax: Connecticut Sales Tax of 6.35% will be added to packages mailed to Connecticut addresses only. The 6.35% tax applies to the total invoice (product plus shipping).
  • Combining Orders: We do not store payment methods so are unable to edit orders after they are placed, however, you can combine open (unpacked/unshipped) orders placed on the same day. To ensure this, please reference the previous order(s) that you would like to combine in the note section of your shopping cart. All combined orders must have the same name, email, and shipping address. You will receive a refund of any shipping overage when your combined orders are shipped (combined orders shipped to the U.S.A. will ship for one $7.50 shipping fee; if you combine orders, the additional $7.50 shipping fee(s) will be refunded). When possible, open (unpacke/unshipped) orders placed on different days may be combined; if you have more than one open order, you can contact us to find out if combining these orders is possible. Ready-to-Ship items may be ordered in the same order with other items, however, if this is done, all items will ship together within 2 to 50 business days; the RTS items will not ship separately.
  • Cart Hold: Currently there is no cart hold. RTS items in your cart may not be available when you finalize your checkout if someone else has purchased them before you.  Products that are not RTS will remain available for purchase with no limit. Inventory counts are not updated until customers have checked out.
  • Products and Ordering: The Shop opens periodically for two types of ordering, Ready-to-Ship (RTS) and non-RTS:
     
    - Ready-to-Ship (RTS): These products are restocked periodically (Shot Cups and Blocks, usually). There are a limited number of products in various scents available.
     
    - Non-RTS: This is called a Pre-Order. Each pre-order has certain products available and certain scents available. For example, we had a Pre-Order ending on March 25th for Shot Cups only in any scent.

    ------- UNLIMITED PRE-ORDER: The full non-RTS product line was available as an unlimited Pre-Order on June 15th.TAT for this Pre-Order is approximately 2 to 11 weeks from the end of the pre-order which was June 19th.

  • Order Issues/Returns/Exchanges: If the product you received is not what you ordered, please email us at info@destinationwax.com within seven days of receiving your package.  Include a clear photograph of your received items with the product labels clearly visible. We will do all we can to make your order right. The perception of scent is subjective, as is scent strength, therefore, wax melts cannot be returned or exchanged. If you receive a package that has been damaged by the USPS and would like our assistance with the insurance claim, please contact us within three days of receipt and provide as much information as you can about the condition of the package. Include clear photos of the damage to the mailer box and photos of all damaged items and we will try to help with the insurance claim.
  • Contact: Questions, comments, concerns can be emailed to Rebecca at info@destinationwax.com or ask in our Facebook Group! Destination:WAX Facebook Group

 

Fulfillment and Turnaround Time (TAT):

  • If your order contains only Ready-to-Ship (RTS) items, it will be ready for shipping within approximately 1 to 5 business days (average is 2 business days).
  • All other orders will be ready for shipping within approximately 2 to 41 business days. Average is around 16 business days.
  • If you order includes both RTS and other items, it will be ready for shipping within approximately 2 to 41 business days. Average is around 16 business days.
  • We work on more than one order at a time and ship orders as they are completed. This means that orders may not necessarily ship in the order received. We make every effort to get your order made and shipped as quickly as possible!
  • Periodic updates to TAT are announced in our Facebook Group as TAT can vary somewhat from week to week. For current TAT, see the banner at the top of the Home Page: Home Page

 

Restock of RTS / Shop Openings and Closings:  The online shop will periodically close for restocking of RTS items, order catch up, and/or vacation. We will post advance notice of restocks and shop closings in our Facebook Group and via the Shop newsletter. The site will announce the dates of the closing and reopening and will remain open for viewing; however, you will not be able to order while the shop is closed (products will show as "Sold Out").

 

Contact:   Email to Rebecca at info@destinationwax.com

Our work days vary from week to week so please allow up to 48 hours for us to reply to emails and Facebook messages sent while the Shop is open. If the Shop is closed, it may take longer for us to reply. 

 

Giving Back: Destination:WAX donates 5% of all gross sales to non-profit organizations, choosing a different one each month:

  • Partners in Health provides healthcare in the poorest areas of developing countries and tries to remove barriers to maintaining good health, such as dirty water or a lack of food, and to strengthen the rights of the poor. The organization became widely known from the book, “Mountains Beyond Mountains” by Tracy Kidder.  If you haven’t read the book, we highly recommend it!  http://www.pih.org/
  • Kiva connects people through lending to alleviate poverty. We choose loans that go to small businesses. https://www.kiva.org/ 
  • Mercy Corps is a disaster relief agency that also helps rebuild the affected communities. https://www.mercycorps.org/
  • Other organizations are chosen at various times to respond to current events (such as the Houston Food Bank in the wake of Hurricane Harvey) and at the suggestions of customers and our Facebook Group members. Each month’s donation is posted in our Facebook Group.

 

 Our Wax: 

  • Our wax is a proprietary blend of paraffin and soy waxes, formulated for exceptional throw, longevity, and trueness of scent. We hand pour in small batches to ensure the highest quality in our products.
  • Our wax has been tested in and throws well in a variety of warmers including hot plates (15, 18, 20, and 24 watts), CandleAires, ScentSationals and Scentsy bulb warmers (25 and 40 watts), Scentsy bulb plug-ins (15 watts) for powder rooms, and tea light warmers.  For most rooms, 24-watt hot plate warmers work great.
  • All wax is packaged in polypropylene; the inner liner of the Kraft bakery bags is polypropylene. Store wax in original packaging or in a sealed polypropylene bag.
  • Listed product weight is finished weight and is approximate; actual weight will vary but is typically more than the listed minimum.
  • Cure Time: Cure time of two to four weeks after pour date is recommended. If a longer cure time for a certain scent is recommended, it will be noted on the Wax Scent List.

 General Information about Wax Melts / Wickless Scented Candles:

Melting Wax Melts:  Remove packaging before use. Use only in tea-light warmers or UL listed electric warmers approved for wax melts. Read and follow all instructions provided with your warmer. Place wax melts in a warmer. Do not add water, oil, or anything else. If using a tea light warmer, there should be at least two inches between the flame and the underside of the warmer dish. If your tea light warmer does not have a two-inch clearance, do not use it. Do not leave warmers unattended while in use. Keep out of reach of children and pets. Do not melt on stove top or in non-approved appliances. Use only in well-ventilated areas away from flammable objects.

For most warmers, we recommend using 0.75 ounces of wax (1/2 Shot Cup or one Block). Even better is two warmers per room - and two warmers with wax split between them works better than a large amount of wax (1.5 to 2 ounces for example) in one warmer. Too much wax in a warmer may not get hot enough to throw well. If your warmer has a wide dish, then 1 Shot Cup or 2 Blocks will also work well.  It is easy to cut the wax with a blunt knife or a soap/wax cutter. For small powder rooms, a wall plug-in warmer with about 0.5 to .75 ounces of wax works great. Scent strength may decrease in rooms with open windows and/or running air conditioning and/or ceiling fans.

Removing Wax from Warmers:  If your warmer has a removable dish, allow wax to cool completely and harden. Place the dish with the cooled wax into the freezer.  After about 15 minutes, the wax can be pushed out of the dish by pushing down at one edge with a blunt knife. Sometimes just tipping the dish over will be enough for the cold wax to slide out of the dish on its own. If your warmer does not have a removable dish, do not let the wax cool and solidify. Use a cotton ball or some wadded-up bathroom tissue to soak up the liquid wax and throw it away. Be careful, the wax will still be hot to the touch. Don’t become a statistic in the world of melted wax. Wipe out any remaining wax with more tissue.

Soap Information:

Soaps are occasionally offered as RTS items.

Our handmade soaps are primarily made from natural, moisture-rich vegetable oils. They contain no animal byproducts, alcohols, chemical hardeners, detergents, phthalates, sulfates, or sugar solutions.  The Clear Soap is our only soap that contains a surfactant. These soaps are not elaborate blends of chemicals and detergents, which can be both harsh on your skin and have a negative environmental impact due to manufacturing waste and their limited biodegradability.

These soaps rinse clean, leaving behind little to no moisturizing oils.

To get the best lather, use with a wet bath pouf or washcloth! 

AV Soap  --  You will get a moderately bubbly lather using with a wet bath pouf or washcloth.  A great summer soap!
Ingredients:  Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Aloe Vera Gel, Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants

Castile Soap  --  Our castile soap is mainly olive oil and provides a clean, fluffy lather.
For centuries, an all-vegetable-based soap was made in the Castile region of Spain from local olive oil. By the 20th century, castile soap had come to mean any vegetable oil-based soap, as distinct from animal (tallow) fat-based soap.
Ingredients:  Olive Oil (kosher grade A extra virgin), Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Titanium Dioxide (mineral whitener), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants

Clear Soap  --  This is our only soap made with a mild surfactant. We use this for small embedded decorations only.
Ingredients:  Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Purified Water, Coco Amidopropyl Betaine (surfactant from coconut oil & Dimethylaminopropylamine), Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), phthalate-free fragrance, cosmetic grade colorants

Goat Soap  --  Has a delicate, creamy lather.
Ingredients:  Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Goat's Milk (refrigerated liquid Vitamin D Goat's Milk), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Titanium Dioxide (mineral whitener), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants

Goat Soap Simple  --  No added fragrance and no added colorant. Has a delicate, creamy lather.
Ingredients:  Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Goat's Milk (refrigerated liquid Vitamin D Goat's Milk), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Titanium Dioxide (mineral whitener), Castor Oil (organic, hexane-free)

 Honeybee Soap  --  Has a lustrous, silky lather.
Ingredients: 
Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Honey (pure & natural grade A), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier) & Soybean Protein (conditioner), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants

Honeybee Soap Simple  --  No added fragrance and no added colorant. This will have a light, natural scent of honey. Has a lustrous, silky lather.
Ingredients:  Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Honey (pure & natural grade A), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier) & Soybean Protein (conditioner), Castor Oil (organic, hexane-free)

HSO Soap  --  Has a smooth lather… velvety smooth.
Ingredients:  Olive Oil, Palm Oil, Coconut Oil, Safflower Oil, Hemp Seed Oil (unrefined), Glycerin (kosher, vegetable origin), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants

OM Soap  --  You will get a moderately bubbly lather using with a wet bath pouf or washcloth. Do not use on the face or on sensitive, delicate, and/or damaged skin.
Ingredients:  Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Purified Water, Ground Oatmeal, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Titanium Dioxide (a mineral whitener), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants

Shaving Soap  --  A lovely bar that is not just for shaving. Wet the bar and rub on a wet bath pouf or washcloth for a smooth & foamy lather! The Bentonite Clay adds some "slip" for smoother shaving and makes for a luxurious facial soap.
Ingredients:  Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Wheat Protein (to increase lather), Castor Oil (organic, hexane-free), Bentonite Clay, phthalate-free fragrance, cosmetic grade colorants

Scrub Soap  --  Perfect for hands, feet, arms, legs!  Do not use on the face or on sensitive, delicate, and/or damaged skin.
Ingredients:  Castile Soap [Olive Oil (kosher grade A extra virgin), Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Titanium Dioxide (mineral whitener), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants], poppy seeds, ground pumice, and shredded loofah

Scrub Soap Light  --  Same as Scrub Soap but without the poppy seeds &pumice. Do not use on the face or on sensitive, delicate, and/or damaged skin.
Ingredients:  Castile Soap [Olive Oil (kosher grade A extra virgin), Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Titanium Dioxide (mineral whitener), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants], shredded loofah

Bar Size: All soaps except Slices are listed as approximate fluid ounces (volume), not in finished weight. Slices are listed as approximate finished weight.

Fragrances: Most of our soaps are scented with phthalate-free fragrance oils and/or essential oils. Soaps labeled, “Simple”, have no added fragrance. Honeybee Simple Soaps have no added fragrance, however, they will naturally have a light scent of honey.

Colors: Most of our soaps contain cosmetic grade colorants. These include micas, clays, pigments, plant-derived colorants, activated charcoal, coconut carbon powder, and glitters. Colors may be different from what is shown online and can vary from bar to bar. Colors may change as the bar gets used.  Some soaps have mica and/or glitter on their surfaces; this mica and/or glitter will wash off after a few uses and the bar will have more lather after that. Although the lather on all bars is nearly always light in color, we recommend that you do not use white or light-colored cloths or towels with soaps of dark or rich colors. Soaps labeled, “Simple” have no added colorants.

Loofah, Oatmeal, Poppy Seeds, Pumice, and Salts: Soaps containing loofah, ground oatmeal, poppy seeds, pumice,  and/or salts should not be used on the face or on sensitive or damaged skin.

Packaging: Most bars are partially shrink-wrapped in polypropylene and then sealed in a polypropylene bag so the packaging will look a bit clunky. This is necessary to protect the soaps in the mail. Always store the soap in a tightly closed polypropylene bag before using, whether you remove the shrink wrap or not.  Use a sharp scissors to carefully cut off the polypropylene shrink wrap.

Shelf Life and Storage:  These soaps are fresh and are intended to be used immediately. They do not have an indefinite shelf life.  Keep soaps sealed in their original packaging until ready to use.  Lathering and cleansing qualities will remain for at least a year, however, after a few months, colors may change, fragrances may fade, and the soaps may shrink slightly as they begin to lose moisture. In humid weather, an unwrapped soap may develop a “glycerin dew”, which is beads of water being drawn from the air onto the soap surface. If this happens, wipe the beads off with a tissue or place the soap in the sun until the beads of water evaporate. Do not let your soap sit in water; it will last longer if stored on a self-draining dish or on a soap-saver/soap-lift.

We cannot be held responsible for allergic reactions or conditions due to use of our products. If you have known allergies, check product label and associated ingredient information above before using.  For people with sensitive skin, test products on a small area to see if you have a reaction.

Soaps are handmade, and, therefore, colors, shapes, designs, and weights may vary from bar to bar and may look different from what is shown online.

 

 

~~  Happy Soaping & Melting !  ~~

                                              
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