Shipping, Ordering, TAT, Info
We are a U.S.A. based company. All prices are in U.S. Dollars and we ship from the U.S.A.
Shipping: ** The US Postal Service has added a 75 cent surcharge to all Priority Mail shipments for the 4th quarter of 2021. Our rates have been changed to reflect this temporary increase; the surcharge is in addition to our normal shipping rates which are posted below. **:
- Shipping to the U.S.A: Shipping within the U.S. is $8.95 for orders up to $162. For orders over $162, shipping is approximately 5.5% of your product total (including combined orders to the same address). Shipping for orders over $500 may take longer than the stated TAT (Turnaround Time) and will be based on actual shipping and insurance costs starting at a minimum of $26.95. We ship USPS Priority Mail, tracking and insurance up to $100 included. We will send you an email with your delivery tracking number when your order ships. INSURANCE: Shipments are automatically insured for order value of up to $100. This includes the total order value of combined orders (if you have multiple orders that are combined into one shipment, the shipment is insured for the combined order values up to $100). If you would like insurance for the actual value of your order(s) over $100, you can add $1.55 for insurance at check-out. If your order is $100 or less, you do not have to add any additional insurance.
- Shipping to Canada: We ship USPS First Class or Priority Mail, tracking and insurance up to $200 included. The shopping cart will charge an estimated shipping price. Your final shipping cost will be based on actual shipping costs. When your order ships, we will send you an email with your delivery tracking number. Because Canadian customers pay actual shipping, they will receive a 5.5% discount on product purchased (this discount does not apply to Custom Orders). The discount and any shipping adjustments will be refunded or invoiced when your order is ready to ship. For an exact quote on orders over $250, feel free to inquire at firstname.lastname@example.org . INSURANCE: Shipments are automatically insured for order value of up to $200. This includes the total order value of combined orders (if you have multiple orders that are combined into one shipment, the shipment is insured for the combined order values up to $200). If you would like insurance for the actual value of your order(s) over $100, you can add $1.55 for insurance at check-out. Canadians can also use a mail-forwarding service ... see below.
International Shipping including the U.K.: Mail-Forwarding Service: We can ship to a U.S. address if you use a mail-forwarding service such as myMallBox (https://www.mymallbox.com/). Shipping to a U.S. address is $8.95 for orders up to $162. For orders over $162, shipping is approximately 5.5% of your product total (including combined orders to the same address). Shipping for orders over $500 may take longer than the stated TAT (Turnaround Time) and will be based on actual shipping and insurance costs starting at a minimum of $26.95. We ship USPS Priority Mail, tracking and insurance up to $100 included. We will send you an email with your delivery tracking number when your order ships. The mail-forwarding service is independent of Destination:WAX and will charge an additional, separate shipping fee. INSURANCE: Shipments are automatically insured for order value of up to $100. This includes the total order value of combined orders (if you have multiple orders that are combined into one shipment, the shipment is insured for the combined order values up to $100). If you would like insurance for the actual value of your order(s) over $100, you can add $1.55 for insurance at check-out.
- Combined Shipping: We do not store payment methods so are unable to edit orders after they are placed, however, you can combine orders placed within 2 days of each other to possibly save on shipping. To ensure this, please reference the previous order(s) that you would like to combine in the note section of your shopping cart and email to us at email@example.com. Your final shipping charge will be based on the total product value of the combined orders. Any excess shipping will be refunded prior to shipping, typically within a few days of ordering. We will not always automatically combine shipping so please notify us if you want combined shipping. NEW: If you have an order that contains Foil Pans and an order that has no Foil Pans, we will not automatically combine those orders, therefore, if you want them combined, you must request it.
- Address Validation: If your shipping address cannot be verified, you will receive an email from Address Validator Orders <firstname.lastname@example.org> requesting updated address information. "Destination:WAX" will appear in the subject line.
- Lost, Stolen, or Damaged Mail: We are not responsible for packages that are lost, stolen, or damaged once they have been accepted by USPS or other carriers, however, all USPS orders are insured for loss or damage incurred by the USPS. This insurance is the order value up to $100 maximum per package (this is not per order; if you have multiple orders sent in one package, the package is insured for the combined order values up to $100). If you would like additional insurance, please contact us (it costs around $.077 per $100 of insurance). If your package is not delivered when stated per tracking, contact the USPS asap: https://www.usps.com/help/missing-mail.htm . For damaged packages: https://www.usps.com/help/claims.htm. Please email us at email@example.com if you need package size information for claims.
- If you are concerned about packages being left outdoors, you can add “Hold at Post Office for Pick Up” to your shipping address.
- We ship from Connecticut, U.S.A., 06442.
- We are not responsible for any duties, taxes, customs, or broker fees that may be assessed on international shipments. Customers assume all responsibility for any of these or other additional fees that may be incurred.
- Sales Tax: Connecticut Sales Tax of 6.35% will be added to packages mailed to Connecticut addresses only. The 6.35% tax applies to the total invoice (product plus shipping).
- Combining Orders: We do not store payment methods so are unable to edit orders after they are placed, however, you can combine orders placed within 3 days of each other to possibly save on shipping. To ensure this, please reference the previous order(s) that you would like to combine in the note section of your shopping cart and email to us at firstname.lastname@example.org. We will not always automatically combine shipping so please notify us if you want combined shipping. Your final shipping charge will be based on the total product value of the combined orders. Any excess shipping will be refunded prior to shipping, typically within a few days of ordering.
- Cart Hold: Currently there is no cart hold. Items your cart may not be available when you finalize your checkout if someone else has purchased them before you. Inventory counts are not updated until customers have checked out.
Products & Ordering: Our Shop is open at various times during the year. The selection of scents and shapes will vary, depending on the month. Typical products may include Break-Away Bars, Foil Loaf Pans, Lavender Owls, Pink Sari Paisleys, Blocks, Mini Cakes, a selection of Destination Samplers, and Soap. We will close the ordering window early once capacity is reached.
- Current TAT is posted on the banner at the top of Shop Website.
- Custom Orders: TAT is approximately 10 to 55 business days.
- Pre-Orders: TAT will vary for each Pre-Order.
- We work on more than one order at a time and ship orders as they are completed. This means that orders may not necessarily ship in the order received. We make every effort to get your order shipped as quickly as possible!
Order Issues/Returns/Exchanges: If the product you received is not what you ordered, please email us at email@example.com within seven days of receiving your package. Include a clear photograph of your received items with the product labels clearly visible. We will do all we can to make your order right. The perception of scent is subjective, as is scent strength, therefore, wax melts cannot be returned or exchanged. If you receive a package that has been damaged by the USPS and would like our assistance with the insurance claim, please contact us within three days of receipt and provide as much information as you can about the condition of the package. Include clear photos of the damage to the mailer box and photos of all damaged items and we will try to help with the insurance claim.
Product Descriptions and Pricing:
In the rare instance that a product description or price is listed inaccurately, we have no obligation to fulfill an order that contains products with incorrect information. We will contact you regarding the error.
Contact: Questions, comments, concerns can be emailed to Rebecca at firstname.lastname@example.org or ask in our Facebook Group! Destination:WAX Facebook Group
Contact Hours: Our work days vary each week so please allow up to 48 hours for us to reply to emails and Facebook messages sent while the shop is open. If the shop is closed, it may take longer for us to reply. We will close occasionally for maintenance, vacations, and holidays.
- Partners in Health provides healthcare in the poorest areas of developing countries and tries to remove barriers to maintaining good health, such as dirty water or a lack of food, and to strengthen the rights of the poor. The organization became widely known from the book, “Mountains Beyond Mountains” by Tracy Kidder. If you haven’t read the book, we highly recommend it! http://www.pih.org/
- Kiva connects people through lending to alleviate poverty. We choose loans that go to small businesses. https://www.kiva.org/
- Mercy Corps is a disaster relief agency that also helps rebuild the affected communities. https://www.mercycorps.org/
- The Breast Cancer Research Foundation provides funding for cancer research worldwide to fuel advances in tumor biology, genetics, prevention, treatment, metastasis, and survivorship.
- Other organizations are chosen at various times to respond to current events (such as the Houston Food Bank in the wake of Hurricane Harvey and ) and at the suggestions of customers and our Facebook Group members. Each month’s donation is posted in our Facebook Group.
- Our wax is a proprietary blend of paraffin and soy waxes, formulated for exceptional throw, longevity, and trueness of scent. We hand pour in small batches to ensure the highest quality in our products.
- Our wax has been tested in and throws well in a variety of warmers including hot plates (15, 18, 20, and 24 watts), CandleAires, ScentSationals and Scentsy bulb warmers (25 and 40 watts), Scentsy bulb plug-ins (15 watts) for powder rooms, and tea light warmers. For most rooms, 24-watt hot plate warmers work great.
- Packaging: All wax is packaged in polypropylene; the inner liner of the Kraft bakery bags is polypropylene. Store wax in original packaging or in a sealed polypropylene bag.
- Listed product weight is finished weight and is approximate; actual weight will vary but is typically more than the listed minimum.
Cure Time: Cure time of two to four weeks after pour date is recommended. If a longer cure time for a certain scent is recommended, it will be noted on the Wax Scent List. Most vanilla scents benefit from a longer cure time of around 4 weeks or longer.
General Information about Wax Melts / Wickless Scented Candles:
Melting Wax Melts: To prevent fire or injury: Remove packaging before use. Use only in tea-light warmers or UL listed electric warmers approved for wax melts. Read and follow all instructions provided with your warmer. Place wax melts in a warmer. Do not add water, oil, or anything else. If using a tea light warmer, there should be at least two inches between the flame and the underside of the warmer dish. If your tea light warmer does not have a two-inch clearance, do not use it. Do not leave warmers unattended while in use. Keep out of reach of children and pets. Do not melt on stove top or in non-approved appliances. Use only in well-ventilated areas away from flammable objects.
For most warmers, we recommend using 0.75 ounces of wax (1/2 Shot Cup or one Block). Even better is two warmers per room - and two warmers with wax split between them works better than a large amount of wax (1.5 to 2 ounces for example) in one warmer. Too much wax in a warmer may not get hot enough to throw well. If your warmer has a wide dish, then 1 Shot Cup or 2 Blocks will also work well. It is easy to cut the wax with a blunt knife or a soap/wax cutter. For small powder rooms, a wall plug-in warmer with about 0.5 to .75 ounces of wax works great. Scent strength may decrease in rooms with open windows and/or running air conditioning and/or ceiling fans.
Removing Wax from Warmers: If your warmer has a removable dish, allow wax to cool completely and harden. Place the dish with the cooled wax into the freezer. After about 15 minutes, the wax can be pushed out of the dish by pushing down at one edge with a blunt knife. Sometimes just tipping the dish over will be enough for the cold wax to slide out of the dish on its own. If your warmer does not have a removable dish, do not let the wax cool and solidify. Use a cotton ball or some wadded-up bathroom tissue to soak up the liquid wax and throw it away. Be careful, the wax will still be hot to the touch. Don’t become a statistic in the world of melted wax. Wipe out any remaining wax with more tissue.
Our handmade soaps are primarily made from natural, moisture-rich vegetable oils. They contain no animal byproducts, alcohols, chemical hardeners, detergents, phthalates, sulfates, or sugar solutions. The Clear Soap is our only soap that contains a surfactant. These soaps are not elaborate blends of chemicals and detergents, which can be both harsh on your skin and have a negative environmental impact due to manufacturing waste and their limited biodegradability.
These soaps rinse clean, leaving behind little to no moisturizing oils.
To get the best lather, use with a wet bath pouf or washcloth!~~ Soaps are handmade, therefore colors, shapes, designs, and weights may vary from bar to bar and may be different from what is shown online. The drop down list includes currently available soaps and the general color of your soap. Av soap, Clear Soap, Honeybee Soap, HSO soap, and Shaving Soap somewhat translucent or shimmery colors. Castile Soap, Goat Soap, Goat Soap Simple, OM Soap, and Scrub Soap are opaque colors.
AV Soap -- You will get a moderately bubbly lather using with a wet bath pouf or washcloth. A great summer soap!
Ingredients: Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Aloe Vera Gel, Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants
Castile Soap -- Our castile soap is mainly olive oil and provides a clean, fluffy lather.
For centuries, an all-vegetable-based soap was made in the Castile region of Spain from local olive oil. By the 20th century, castile soap had come to mean any vegetable oil-based soap, as distinct from animal (tallow) fat-based soap.
Ingredients: Olive Oil (kosher grade A extra virgin), Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Titanium Dioxide (mineral whitener), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants
Clear Soap -- This is our only soap made with a mild surfactant. We use this for small embedded decorations only.
Ingredients: Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, of vegetable origin), Purified Water, Coco Amidopropyl Betaine (surfactant from coconut oil & Dimethylaminopropylamine), Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), phthalate-free fragrance, cosmetic grade colorants
Goat Soap -- Has a delicate creamy lather.
Ingredients: Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Goat's Milk (refrigerated liquid Vitamin D Goat's Milk), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Titanium Dioxide (mineral whitener), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants
Goat Soap Simple -- No added fragrance and no added colorant. Has a delicate creamy lather.
Ingredients: Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Goat's Milk (refrigerated liquid Vitamin D Goat's Milk), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Titanium Dioxide (mineral whitener), Castor Oil (organic, hexane-free)
Honeybee Soap -- Has a lustrous, silky lather.
Ingredients: Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Honey (pure & natural grade A), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier) & Soybean Protein (conditioner), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants
Honeybee Soap Simple -- No added fragrance and no added colorant. This will have a light, natural scent of honey. Has a lustrous, silky lather.
Ingredients: Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, vegetable origin), Honey (pure & natural grade A), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier) & Soybean Protein (conditioner), Castor Oil (organic, hexane-free)
HSO Soap -- Has a smooth lather… velvety smooth.
Ingredients: Olive Oil, Palm Oil, Coconut Oil, Safflower Oil, Hemp Seed Oil (unrefined), Glycerin (kosher, vegetable origin), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants
OM Soap -- You will get a moderately bubbly lather using with a wet bath pouf or washcloth. Do not use on the face or on sensitive, delicate, and/or damaged skin.
Ingredients: Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, of vegetable origin), Purified Water, Ground Oatmeal, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Titanium Dioxide (a mineral whitener), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants
Shaving Soap -- A lovely bar that is not just for shaving. Wet the bar and rub on a wet bath pouf or washcloth for a smooth & foamy lather! The Bentonite Clay adds some "slip" for smoother shaving and makes for a luxurious facial soap.
Ingredients: Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, of vegetable origin), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Wheat Protein (to increase lather), Castor Oil (organic, hexane-free), Bentonite Clay, phthalate-free fragrance, cosmetic grade colorants
Scrub Soap -- Great for hands, feet, arms, legs! Do not use on the face or on sensitive, delicate, and/or damaged skin.
Ingredients: Castile Soap [Olive Oil (kosher grade A extra virgin), Palm Oil, Safflower Oil, Glycerin kosher, vegetable origin), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Oat Protein (conditioner), Titanium Dioxide (mineral whitener), Castor Oil (organic, hexane-free), phthalate-free fragrance, cosmetic grade colorants], poppy seeds, ground pumice, and shredded loofah
Bar Size: All soaps except Slices are listed as approximate fluid ounces (volume), not in finished weight. Slices are listed as approximate finished weight.
Fragrances: Most of our soaps are scented with fragrance oils (all phthalate-free) and/or essential oils. Soaps labeled, “Simple”, have no added fragrance. Honeybee Simple Soaps have no added fragrance, however, they will naturally have a light scent of honey.
Colors: Most of our soaps contain cosmetic grade colorants. These include micas, clays, pigments, plant-derived colorants, activated charcoal, coconut carbon powder, and glitters. Colors may be different from what is shown online and can vary from bar to bar. Colors may change as the bar gets used. Some soaps have mica and/or glitter on their surface; this mica and/or glitter will wash off after a few uses and the bar will have more lather after that. Although the lather on all bars is nearly always light in color, we recommend that you do not use white or light-colored cloths or towels with soaps of dark or rich colors. Soaps labeled, “Simple” have no added colorants.
Loofah, Oatmeal, Poppy Seeds, Pumice, and Salts: Soaps containing loofah, ground oatmeal, poppy seeds, pumice, and/or salts should not be used on the face or on sensitive or damaged skin.
Packaging: Most bars are partially shrink-wrapped in polypropylene and then sealed in a polypropylene bag so the packaging may look clunky. This is necessary to protect the soaps in the mail. Use a sharp scissors to carefully cut off the polypropylene shrink wrap. Keep soaps sealed in their original packaging or sealed in a polypropylene bag until ready to use.
Shelf Life and Storage: Although the soaps do not have an indefinite shelf life, their lathering and cleansing qualities will remain for at least a year. After a time, however, appearance and colors may change, fragrances may fade, and soaps may shrink slightly as they begin to lose moisture. Soaps may develop a translucent or white “glycerin dew”, which is beads of water being drawn from the air onto the soap surface. If this happens, you can simply use the soap or place it in the sun until the beads evaporate or wipe with a clean cloth. Do not let soaps sit in water; they will last longer if stored on a self-draining dish or on a soap-saver/soap-lift.
We cannot be held responsible for allergic reactions or conditions due to use of our products. If you have known allergies, check product label and associated ingredient information above before using. For people with sensitive skin, test products on a small area to see if you have a reaction.
TERMS OF SERVICE
This website is operated by Destination:WAX. Throughout the site, the terms “we”, “us” and “our” refer to Destination:WAX. Destination:WAX offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or
exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Destination:WAX, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Destination:WAX and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of PO BOX 25 Ivoryton Connecticut US 06442.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
PO BOX 25 Ivoryton Connecticut US 06442
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at
[Re: Privacy Compliance Officer]
PO BOX 25 Ivoryton Connecticut US 06442